Frequently Asked Questions

For questions about your PEARL® product, we're ready to help.

Where can I purchase PEARL® CANADA Products?

You may purchase from our website, or please contact your nearest PEARL® branch for assistance.

*We currently do not sell outside of Canada.

What is my stainless steel sink made of? 

Stainless steel is a steel alloy that does not readily corrode, rust or stain with water. This is due to the amount of chromium and nickel content present in its composition. PEARL® is proud to only use T304 stainless steel in all of our stainless steel sinks. T304 stainless steel is a surgical grade stainless steel that has 18-20% chromium and 8-10.5 nickel. Its molecular composition makes the alloy highly resistant to corrosion and rust while highly durable with great malleability. It is the most popular commercial grade stainless steel.

What is the difference between 16/18/22 gauge stainless steel?

Gauge is a unit of measure used for metallic objects, which encompasses thickness, weight and sometimes density.

  • 16 gauge is the thickest and heaviest stainless steel material available. It is 1.5 mm thick and provides the least amount of flexibility. 16 gauge steel is used for our most prestigious sinks such as our QILA Collection, Q Collection, PALO Collection, and KESHI Series.
  • 18 gauge (1.27 mm) stainless steel is the most common and it provides great rigidity at a lighter weight. The majority of our sinks are made of this material.
  • 22 gauge stainless steel is the thinnest at 0.8 mm. It is the most flexible and least durable due to its high malleability.

Why does my stainless steel sink scratch?

T304 stainless steel is stain-proof, however, it is not immune to scratches. One should always be careful when placing materials such as ceramic mugs or scouring pads into their sink due to their abrasive nature. You may be able to use abrasive scouring pads to remove scratches, but it is not recommended as it will cause the finish to become inconsistent.

In addition, scratches make it easier for grime, oil, and other colour distorting elements to distort the look of your sink, causing it to appear stained or rusted, when it really isn't.

What are PEARL® ceramic sinks made of?

PEARL® ceramic sinks are made of a fireclay porcelain ceramic. They are heat treated at 2,200°C to create the ultra smooth, dirt repellent surface. Their glaze is composed of a proprietary formula that hardens to a fully transparent crystalline layer of enhanced protection. This coating process makes the sink surface impervious to most household chemicals and acids, causing the finish to remain flawless to the naked eye every single time.

What are PEARL® NuGraniteTM sinks made of?

PEARL® NuGranite™ sinks are made of a cutting-edge hybrid material which consists of fine granite granules and velvet acrylic resin. The composition ratio of granite to acrylic is 80:20, creating a very moldable material until it sets.

Why does my PEARL® NuGraniteTM sink look faded or misty?

The minerals in your water is the main cause of the faded, misty, foggy, or streaky look. Depending on the place of your residence, this may or may not happen to you. This erosive process is called "hazing". This is caused by prolonged exposure to water, which slowly removes the moisture from within the NuGranite structure. In order to avoid this, it is always best to wipe down your granite sink after use and to avoid pooling water for prolonged periods of time.

If your NuGranite™ sink is already starting to show signs of hazing, apply mineral oil, or baby oil to the sink using a dry clean cloth, this treatment will quickly renew the supple and charming looks to your NuGranite sink.

Why is the water pressure from my faucet significantly less than expected?

Our faucets are always quality controlled and free of defects. However, in the event that the faucet has a low water flow, first check the in-house water pressure. If this is not the issue, debris may have become caught in the water line.

If your faucet is a new installation, renovation debris (such as sawdust or drywall) could have gotten caught in the water line. To fix this, you may need to disconnect your faucet and open up the cartridge or faucet head to check for debris. Please contact a certified plumber or qualified technician to assist you.

Water is leaking from my faucet. What possible causes are there?

The most common source of this issue is a loose connection to the spout. If everything is tightened correctly, the issue may be with the cartridge. Although good for 500,000 actuations, the cartridge may be working improperly due to mineral deposits in the water.

Pearl® Canada guarantees a lifetime warranty on our ceramic cartridges, and offer free replacements if needed.