WELCOME TO SUPERPREM® INDUSTRIES LTD.
Introduction
Since its inception, Superprem has been committed to developing innovative solutions that help our partners add value to their business.
From our humble beginnings in 1998, our founders John and Deborah Chiang understood the importance of building trust, putting in the hard work, and forging a sense of community. These strong values have guided every decision made at Superprem, and enabled us to transform from a small family-run construction tools supply company into a business that now provides industry leading solutions and support to over 1500 partners, empowering tradespeople to grow and flourish.
Our team of 20+ strong is located strategically across the country. With our focused and skilled team, we commit to providing not only thoughtful products and services, but also utilize innovative technologies and impeccable inventory management strategies to support your needs.
Leading with Care
Superprem is more than a business – it is a community of dedicated professionals, partners, family and friends, all working in concert to grow together.
The vital glue that holds our community together can be summed up in one word – care. With our philosophy being to care for those in our orbit as families would, we commit to this in every aspect of how we run our day to day operations. From creative and expertly skilled employees who embody Superprem’s culture of care, to reliable mentors who provide guidance and a shoulder to lean on, every aspect of Superprem is tailored around our commitment to treating all stakeholders with love and care.
Life Made Better
In a word, we make things – better. Superprem’s promise is to provide a holistic and supportive environment that adapts to customer needs, and helps our partners achieve their own goals. The breadth and depth of expertise at Superprem means that we are able to accurately anticipate needs and fill information gaps. With our commitment to taking the necessary steps to make our customer’s lives easy and convenient, our partners can rely on us to do the heavy lifting and tedious legwork, so they don’t have to.
Our Values
Our core values guide the trajectory of our planning and development. As we grow, these core values comprise the building blocks that set the foundation of who we are and what we do.
Community
We believe that no company is an island, and that the whole is more than the sum of its parts. We recognize that our company exists as part of an interconnected community of industry professionals. By sharing knowledge and other resources with our network of partners, benefits are amplified and it lifts all boats.
Open Collaboration
We believe that feedback is the cornerstone of growth. Valuing the voices of our stakeholders empowers them to feel connected to the things that they care about. We endeavour to ensure that our company grows in a way that is rooted in the lived experiences of those that matter the most.
Trust
We believe that every good relationship starts with trust. To be the partner that you can rely on, we offer transparency in our communications, reliability in our actions, and generosity in our support.
Presenting PEARL®
The values and goals of Superprem are best represented by our flagship brand PEARL®. A national distributor of kitchen and bath fixtures, PEARL® is the premier trusted partner for contractors, designers and industry professionals across Canada. Built on a foundation of passion and partnership, PEARL® prides itself on meeting our partners where they are, and growing together.
Looking at what we can offer dealers through the lens of passion and partnership lets us incisively target the areas and things that matter the most. By understanding their concerns and what makes them tick, we are able to tailor every aspect of our business towards efficiently meeting the needs of our partners. Be it through our thoughtful product design, excellence in product manufacturing, or well-connected product distribution networks, our strong foundational principles generate growth throughout our partnership network.
Prioritizing the Customer
Customer experience matters to us, and getting you to the finish line with a smile on your face is our top priority. As easy as ABC, let PEARL® get you there.
A: Anticipating needs for a smooth customer experience.
B: Building value for customer satisfaction.
C: Collaborating to achieve growth for our customers.
Operational Excellence
Predictability and reliability is crucial for any business to run smoothly. With our advanced technologies and organized back-end processes, our customers can rely on PEARL® to deliver things right and on time.
Collaborative Culture
With collaboration comes the opportunity to leave your mark on the things that count. By staying accountable within our partnerships, we foster a culture of collaboration and cooperation that benefits all.
Adaptive Solutions
We pride ourselves on being able to tailor solutions to customer needs. Our team utilizes out-of-the-box strategies to adapt to evolving situations, delivering the right results at the right time.
Community Centered
We believe in leaving a positive impact on the world around us. Our business model balances the need to power growth with our goal of driving positive change in the broader world that we live in. Participating in programs such as One Tree Planted, where product sales directly fund global reforestation efforts, is just one of the ways that we play our part as responsible global citizens.
